Insights
Insights on enterprise AI.
Point of view, industry use cases, guides for the decisions every CIO faces, and what we build with Cisco and OutSystems.
- Point of viewOnni Enterprise AI ArchitectureOwn the architecture: models, agents and vendors change, your knowledge and governance stay.
- Point of viewThe Onni MethodEight steps from the work that matters to the new standard.
- Point of viewThe questions that define your AI strategySeven decisions every enterprise has to make about AI.
- Use casesAI for HealthcareFrom patient journeys to clinical and operational intelligence.
- Use casesAI for Energy & UtilitiesFrom customer interactions to intelligent utility operations.
- Use casesAI for TelecommunicationsFrom every conversation to proactive problem resolution.
- Use casesAI for Government & Public ServicesFrom citizen requests to governed public-service execution.
- Use casesAI for Financial ServicesFrom transactions to intelligent, secure and auditable decisions.
- Use casesAI for ManufacturingFrom industrial operations to intelligence that anticipates, decides and acts.
- Use casesAI for EducationFrom educational administration to intelligent learning support.
- Use casesAI for Retail & ServicesFrom commercial opportunities to intelligent customer-journey execution.
- GuidesDo I need to train AI on my company's data?In most cases, no. Current enterprise data, documents, policies and operational knowledge should usually remain…
- GuidesRAG or fine-tuning?They are not equivalent alternatives. RAG provides knowledge; fine-tuning changes behavior. Use RAG for policies…
- GuidesWhen should I use my own model?When domain requirements, cost, latency, privacy, data residency, scale or behavior economically justify it. Don't…
- GuidesHow do I turn core-business knowledge into proprietary AI?Decompose it. Some should become retrievable knowledge; some deterministic rules; some capabilities; some tools; some…
- GuidesWhen should I use AI agents?Use agents when execution requires contextual interpretation, dynamic action selection, tool use, adaptation or…
- GuidesWhen should I use multiple agents?When there is genuine separation of expertise, context, responsibility or policy. Creating five agents to execute five…
- GuidesHow much autonomy should an agent have?Autonomy should be proportional to risk, reversibility and confidence. Reading data may be automatic. Producing a…
- GuidesHow do I identify processes suitable for AI?Don't start with document volume or headcount. Analyze effort, repetition, variability, decisions, required knowledge…
- GuidesDo I need to document every process first?No. Start with processes tied to measurable objectives. And don't document only the formal flow: capture decisions…
- GuidesShould I automate the current process?Not automatically. Many steps exist because people and legacy systems had limitations that AI doesn't have. First ask…
- GuidesDo I need a new Data Lake for AI?Not necessarily. AI needs governed access to the right context, not an indiscriminate copy of every dataset. Data can…
- GuidesHow do I use AI with legacy systems?Decouple AI from system-specific protocols. Encapsulate systems through APIs, drivers, manifests, events and tools.…
- GuidesDoes MCP replace APIs?No. MCP standardizes how models and agents discover and use tools and resources. APIs remain fundamental…
- GuidesHow do I prevent an LLM from seeing sensitive data?Control sensitive data before the model call, not merely through prompting. Detect and pseudonymize data, enforce…
- GuidesHow do I govern agents without stopping innovation?Separate building from publishing. Teams should experiment quickly; production requires identity, versioning, declared…
- GuidesHow do I audit an AI decision?Record not only the final response but the relevant context: identity, capability, version, model, applied policies…
- GuidesHow do I measure AI ROI?Start before implementation. Establish baselines for time, cost, quality, volume, rework and human decisions. Then…
- GuidesWhy don't AI pilots scale?Because proving that a model can answer well is different from operating an enterprise capability. Production requires…
- GuidesBuild or buy?The right question is rarely binary. Buy commodity and specialized technology where it makes sense. Build what…
- GuidesHow do I avoid vendor lock-in?Don't try to eliminate vendors; eliminate unnecessary dependencies. Separate model, knowledge, capability, agent…
- GuidesWhat is AI sovereignty?AI sovereignty is the ability to control and preserve institutional intelligence independently of changing models and…
- PartnersOnni + CiscoSovereign AI on an architecture you control.
- PartnersOnni + OutSystemsThe method meets the agentic platform.