CIO questions · Agents & automation

How much autonomy should an agent have?

The short answer

Autonomy should be proportional to risk, reversibility and confidence. Reading data may be automatic. Producing a recommendation may also be automatic. Making a payment, changing a medical record, imposing a sanction or creating contractual liability may require approval. The right design isn't “human or AI”; it's determining where human judgment creates value or controls risk.

How to decide

  • Read data → automatic
  • Recommend → automatic, reviewed by sampling
  • Pay, change records, sanction, commit → human approval
  • Scale autonomy by risk, reversibility and confidence

The Onni principle

Human-in-the-loop by risk.

The architecture behind it

  1. Policy
  2. Risk tier
  3. Human decision
  4. Audit

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