CIO questions · Process & transformation
Should I automate the current process?
The short answer
Not automatically. Many steps exist because people and legacy systems had limitations that AI doesn't have. First ask which steps protect risk, which create value and which are merely historical bureaucracy.
How to decide
- Protects risk → keep it, maybe automate it
- Creates value → augment it
- Historical bureaucracy → eliminate it
The Onni principle
Don't automate bureaucracy. Redesign it.
The architecture behind it
- Intent
- Redesign
- Capabilities
- Execution