CIO questions · Process & transformation
Do I need to document every process first?
The short answer
No. Start with processes tied to measurable objectives. And don't document only the formal flow: capture decisions, exceptions, rules, systems, knowledge and informal work. Builder uses that understanding to move from AS-IS to TARGET and turn activities into executable capabilities.
How to decide
- Start with processes tied to measurable goals
- Capture decisions, exceptions, rules, systems and informal work
- Move AS-IS → TARGET → capabilities
The Onni principle
Documented process ≠ real work.
The architecture behind it
- AS-IS
- TARGET
- Activities
- Capabilities