CIO questions · Process & transformation
How do I identify processes suitable for AI?
The short answer
Don't start with document volume or headcount. Analyze effort, repetition, variability, decisions, required knowledge, exceptions, handoffs, current quality, data availability and risk. Then classify each activity as eliminate, automate, augment with AI, keep human or redesign.
How to decide
- Effort, repetition, variability
- Decisions, knowledge, exceptions, handoffs
- Quality today, data availability, risk
- Classify: eliminate · automate · augment · keep human · redesign
The Onni principle
Before automating work, understand work.
The architecture behind it
- AS-IS
- Diagnosis
- Classification
- TARGET