CIO questions · Strategy, ROI & sovereignty
How do I measure AI ROI?
The short answer
Start before implementation. Establish baselines for time, cost, quality, volume, rework and human decisions. Then compare the new operation. Hours saved are an operational metric; they become economic value only when they increase capacity, reduce cost, avoid losses or improve a business outcome.
How to decide
- Baseline before go-live: time, cost, quality, volume, rework
- Compare the new operation against it
- Hours saved count only as capacity, cost, avoided loss or a better outcome
The Onni principle
Without a baseline, productivity is an opinion.
The architecture behind it
- Baseline
- Execution
- Telemetry
- Value